All Locations
Portsmouth
All Departments
Business Apprenticeship
Advertising Salary
£13,312 per annum - Monday-Friday 08:00-17:00 (40 hours per week)
Vacancy Type
Temporary

About The Role

 Are you enthusiastic about delivering great customer service and becoming part of strong team to help drive business forward? Are you looking for a varied role that will expose you to other areas and divisions of the business to support with your all-round development? If so, the Customer Service Administrator Apprentice is for you. 

PETA Ltd are proud to be working with Elliotts, a leading builders’ merchant to recruit a new Customer Service Administrator Apprentice. The Customer Service Administrator Apprentice will be at the heart of the business, learning everything there is to know about how a successful merchant branch is run. 
 
Training to be provided:

Level 3 Business Administrator Apprenticeship Standard. You will complete a 15 month apprenticeship which includes 10 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.

About the role:

The Customer Service Administrator Apprentice will be responsible for the following duties:
  • Learning about the products and services that we offer to our customers 
  • Communicating with customers both face to face, via the phone and by email
  • Assisting with invoicing and other administrative tasks
  • Accurately taking messages and responding
  • Supporting accurate stock control
  • Working closely with various departments and offering support to other branches
  • Supporting the branch in adhering to Health & Safety regulations
  • Assisting with pricing and quoting on a range of materials and services
  • Using various IT platforms, including internal systems
What are the career prospects at Elliott Brothers Ltd?

Elliotts love to invest in their staff; if the Customer Service Administrator Apprentice does well in branch, then there will be the chance to gain a permanent contract and career progression.
 
Essential skills:
 
It is essential that the Customer Service Administrator Apprentice has the following skills and personal qualities:
  • Strong communication skills, both verbal and written
  • Accurate numeracy skills when pricing and quoting
  • Ability to understand measurements in discussions with customers
  • Solution orientated and good problem-solving skills
  • Friendly and personable with a positive approach to learning and work
  • Drive and passion to succeed
  • Highly organised with a strong attention to detail
  • Good sense of responsibility and strong work ethic
  • GCSEs in maths and English with at least a grade C / 4 are required
Desirable skills:
 
It is desirable that the Customer Service Administrator Apprentice has the following skills and personal qualities:
  • Some basic IT knowledge would be useful although training on internal systems will be given
  • Have good judgement and be able to work on own initiative
  • Teamworking skills: understanding that everyone has their part to play in the smooth running of day to day activities

About Us

Here at Elliotts, we’re clearly doing something right…. We’ve been around for 178 years, helping our customers build. Our customers continue to choose us because we can supply anything they need to build a house.  Elliotts place high value on their staff as they are one of the key factors that have made and continue to make the company as successful as it is.
 
Company Benefits:
 
  • Free parking
  • Life insurance
  • Annual profit share bonus
  • 22 days annual leave plus 8 Bank Holidays
  • Employee support helpline/services
  • Proven track record of apprenticeship success and progression
Don’t miss out on this excellent opportunity, click to apply for the Customer Service Administrator Apprentice position.

We look forward to receiving your application!

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