Are you enthusiastic about delivering great customer service and becoming part of strong team to help drive business forward? Are you looking for a varied role that will expose you to other areas and divisions of the business to support with your all-round development? If so, the Customer Service Administrator Apprentice is for you.
PETA Ltd are proud to be working with Elliotts, a leading builders’ merchant to recruit a new Customer Service Administrator Apprentice. The Customer Service Administrator Apprentice will be at the heart of the business, learning everything there is to know about how a successful merchant branch is run.
Training to be provided:
Level 3 Business Administrator Apprenticeship Standard. You will complete a 15 month apprenticeship which includes 10 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.
About the role:
The Customer Service Administrator Apprentice will be responsible for the following duties:
- Learning about the products and services that we offer to our customers
- Communicating with customers both face to face, via the phone and by email
- Assisting with invoicing and other administrative tasks
- Accurately taking messages and responding
- Supporting accurate stock control
- Working closely with various departments and offering support to other branches
- Supporting the branch in adhering to Health & Safety regulations
- Assisting with pricing and quoting on a range of materials and services
- Using various IT platforms, including internal systems
What are the career prospects at Elliott Brothers Ltd?
Elliotts love to invest in their staff; if the Customer Service Administrator Apprentice does well in branch, then there will be the chance to gain a permanent contract and career progression.
Essential skills:
It is essential that the Customer Service Administrator Apprentice has the following skills and personal qualities:
- Strong communication skills, both verbal and written
- Accurate numeracy skills when pricing and quoting
- Ability to understand measurements in discussions with customers
- Solution orientated and good problem-solving skills
- Friendly and personable with a positive approach to learning and work
- Drive and passion to succeed
- Highly organised with a strong attention to detail
- Good sense of responsibility and strong work ethic
- GCSEs in maths and English with at least a grade C / 4 are required
Desirable skills:
It is desirable that the Customer Service Administrator Apprentice has the following skills and personal qualities:
- Some basic IT knowledge would be useful although training on internal systems will be given
- Have good judgement and be able to work on own initiative
- Teamworking skills: understanding that everyone has their part to play in the smooth running of day to day activities