Start your IT career where it matters. As an IT Support Apprentice, you’ll solve real problems, support real people, and gain hands-on experience that sets you apart. Ready to turn your passion for tech into a career? This apprenticeship gives you the tools, training, and experience to become a confident IT professional.
Biscoes Solicitors are seeking a motivated and enthusiastic IT Support Apprentice to join our law firm’s IT department. This role provides hands-on experience in a professional services environment, supporting both hardware and software operations. The successful candidate will assist with day to day IT tasks, user support, and ongoing development and maintenance of the firm's technology systems.
Training to be provided:
Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.
About the role:
The IT Support Apprentice will be responsible for the following duties:
IT Support & Service Delivery
- Provide first-line technical support via phone, email, and in person
- Diagnose and resolve hardware, software, and network issues
- Log and track support tickets, ensuring timely resolution
- Assist with staff onboarding/offboarding, including account setup and equipment
Hardware Setup & Maintenance
- Build, configure, and maintain desktops, laptops, printers, and mobile devices
- Perform hardware upgrades, repairs, and replacements
- Support meeting room technologies (video conferencing, AV equipment)
Software & Development Support
- Install, configure, and update business applications and OS
- Support legal practice management and specialist software
- Assist with basic development/automation tasks (scripts, templates, small tool improvements)
Systems Administration Support
- Manage user accounts, permissions, and security settings
- Support routine system checks, backups, and documentation
- Ensure compliance with IT policies, data protection, and cybersecurity standards
Project Support
- Contribute to IT projects, system upgrades, and software rollouts
- Test new systems, document results, and provide user feedback
What are the career prospects at IT Support Apprentice?
There will be progression routes available for the IT Support Apprentice upon completion of the apprenticeship.
Essential Skills:
It is essential that the IT Support Apprentice has the following skills and personal qualities:
- GCSEs in maths and English with at least a grade C/4 or equivalent
- Strong interest in IT technology, and software development
- Good problem solving
- Excellent communication
- Customer service
- Take initiative
- Teamwork
- Strong organisational
- Attention to detail