Are you looking to kickstart your career in IT with progression opportunities for the future? If you have a passion for IT, an interest in troubleshooting and the enthusiasm to learn, this role could be ideal for you.
PETA are proud to be working with Agile Global Logistics Group limited (AGL) to support them with the recruitment and training of a new IT Support Technician Apprentice. AGL have a fun, friendly environment to work in and pride themselves on teamwork, they would like someone who is passionate about the role and willing to learn on the job.
Training to be provided:
Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.
About the role:
As an IT Support Technician Apprentice, you will be working with both internal teams and external clients, providing excellent customer service and escalating unresolved customer issues to your Team Leader. You will be part of a team where you will learn everything about IT support and will be guided by your mentor, but also given the independence you need to be able to progress.
The IT Support Technician Apprentice will be responsible for the following duties:
- How to escalate issues where appropriate
- Being the first point of contact for all incidents/requests via email and phone calls
- Installation/Maintenance/Configuration of a variety of Infrastructure, Networking and Telephony Equipment
- Updating IT records and documentation
- How to perform and maintain daily system checks
What are the career prospects at AGL?
An opportunity will be offered for the successful candidate upon completion of their apprenticeship for progression within the business.
Essential Skills:
It is essential that the IT Support Technician Apprentice has the following skills and personal qualities:
- GCSEs in maths and English with at least a grade C/4 or equivalent
- A passion for IT
- Good communication
- Problem solving
- Using your initiative
- Prioritising tasks
- Manage time
- A full UK driving license is required due to client site visits
Desirable Skills:
It is desirable that the IT Support Technician Apprentice has the following skills and personal qualities:
- Knowledge of Microsoft operating systems
- Basic understanding of network concepts
- Basic understanding of cloud technology such as Microsoft 365 & Azure
- Willingness to actively learn and progress
- Be a dynamic team player