Are you a hardworking, self-motivated and enthusiastic individual looking to become part of a strong team in a varied and exciting role? If so, then this is the role for you.
PETA ltd are proud to be working with Transparent Communications to recruit and train a new Business Administration Apprentice. The business administration apprentices job role will involve providing administrative support to the management and administration team and will be an all-encompassing role involving answering phone calls, despatching goods, raising invoices and ordering stock.
Training to be provided:
Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.
About the role:
The Business Administration Apprentice will be responsible for the following duties:
- Answering phones and fielding customer / supplier queries
- Working through the despatch process to ensure the timely release of orders to customer
- Loading of invoices into Sage and raising of customer invoices off of the e-commerce system
- Providing support to the team by chasing prices, helping on quotes when busy
- Provide some first level of customer support via phone & e-mail
- Take steps to resolve customer queries and complaints by speaking to the management team and/or contacting couriers and suppliers
- Deal with complaint emails and phone calls
- Establish and maintain effective working relationships with co-workers, supervisors and the general public
- Maintain a consistent and professional attitude
- Take on additional duties when required
- Adhere to stated policies and procedures regarding health and safety in the workplace
- Adhere to procedures regarding the proper use and care of equipment and materials associated with the role
Essential Skills:
Although no experience is required for the role of the Business Administration Apprentice, the skills listed below will be beneficial:
- GCSE English and Maths grade 4/C (or equivalent)
- Basic IT skills
- Eager to learn
- Proactive and uses initiative
- Relationship building
- Communication
- Driven
- Motivated