Are you looking to kick start your career in IT with a supportive employer? If you have a passion for IT, an interest in troubleshooting and great communication skills, this role could be ideal for you.
PETA are proud to be working with GW Net-Working to support them with the recruitment and training of a new IT Support Apprentice. The successful applicant will join the growing team at GW Net-working based in Southampton.
Why Choose an apprenticeship with GW Net-Working?
An exciting opportunity has arisen for an aspiring IT technician Apprentice to join GW Net-Working! If you are looking to progress and gain hands on experience in the IT industry, this apprenticeship programme will be a great opportunity for you. The successful applicant will undertake a L3 Information Communication Technician Support apprenticeship.
Training to be provided:
As an IT Apprentice, you will be studying towards a level 3 ICT Support Technician apprenticeship. The apprenticeship is 22 months in length and will involve ongoing onsite training and mentoring from the GW Net-Working team . This will be combined with 25 days of off the job training which will be held at the PETA training centre in Cosham.
About the role:
You will be responsible for working and helping our IT Technicians in their everyday work.
Your day to day responsibilities will include:
- Routine IT maintenance and technical support for GWN’s small business clients, including:
- Carrying out daily checks to ensure all GWN-Managed systems are fully operational
- Monitoring backups
- Monitoring Anti-Virus software
- Managing Office 365 user accounts & licences
- Creating and updating Helpdesk tickets:
- From telephone calls, emails & alerts, including logging details of support activities in the Helpdesk system
- 1st–Line Remote and telephone support triage:
- Identify how / when an issue occurs (i.e: Reproduce the issue)
- Identify end-user impact of issue (e.g: Affecting 1 user, or all)
- Create / update Helpdesk ticket(s) as appropriate
- Provide / assist with providing support
- Assist updating Customer-Related technical documents & reports
- “Client Support Pack” (CSP) documents
- Knowledgebase articles
- Managing escalations of issues internally, as well as to 3rd-party suppliers
Essential Skills:
- You will need to be adaptable and be able to prioritise your work load well and think on your feet
- GCSE English and maths at Grade 4/C or above (or equivalent)
Desirable Skills:
- Conscientious, professional approach to work
- Able to learn on the job and undertake ‘self-learning’
- A logical, methodical approach to problem-solving
- Experience working on an internal IT helpdesk would be favourable