Join Regale Microwave Ovens Ltd as a Service Sales Administrator Apprentice and gain real-world experience in a dynamic, fast-paced business environment. This role is perfect for someone eager to build key skills in customer service, sales support, and day-to-day business operations.
PETA is proud to be recruiting for this exciting opportunity, where you'll work closely with the sales team to support customer relationships, generate quick-turnaround quotations, and contribute to a growing customer base.
Training to be provided:
Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.
About the role:
The Service Sales Administrator will be responsible for the following duties:
- Logging Service Calls: Accurately record and manage service calls for microwave oven repairs, ensuring that all information is logged correctly in the system
- Raising Invoices & Quotes: Create and send quotes and invoices using Sage for completed service calls, ensuring all details are correct and in line with company procedures
- Filing Service Calls: Maintain an organized filing system for all service call records, ensuring easy access for future reference
- Answering Telephone Calls: Answer incoming calls from customers, assist with inquiries, schedule service calls, and provide information on the status of ongoing repairs
- Using Online Portal: Use customers online portals to send invoices, submit quotes, and track service call progress efficiently
- Customer Service: Provide excellent customer service by addressing customer concerns, ensuring a smooth process from service call initiation to invoice completion
- Raising order acknowledgements and invoices for finished goods.
- Answering general telephone enquiries
- Processing orders and other administrative tasks
What are the career prospects at Regale Microwave Ovens Ltd?
There is the potential for a full-time permanent position to be offered to the suitable and successful candidate upon completion of the apprenticeship. Many employees have joined via this method in the past.
Essential Skills:
It is essential that the Service Sales Administrator has the following skills and personal qualities:
- Strong organisational skills with the ability to manage multiple tasks simultaneously
- Proficient in Microsoft (Word, Excel, etc.) and comfortable using online portals and databases.
- Excellent communication skills, both written and verbal.
- Attention to detail and a proactive approach to problem-solving.
- Ability to work independently and as part of a team in a fast-paced environment.
- GCSEs in maths and English with at least a grade C / 4 are required