Customer Service Administrator (Apprentice)

Are you enthusiastic about delivering great customer service and becoming part of strong team to help drive business forward? Are you looking for a varied role that will expose you to other areas and divisions of the business to support with your all-round development? If so, the Customer Service Administrator (Apprentice) is for you.

PETA Ltd are proud to be working with Elliotts, a leading builders’ merchant to recruit a new Customer Service Administrator (Apprentice). The Customer Service Administrator (Apprentice) will be at the heart of the business, learning everything there is to know about how a successful merchant branch is run.

Training to be provided:

Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.

About the role:

The Customer Service Administrator (Apprentice) will be responsible for the following duties:

• Learning about the products and services that we offer to our customers
• Communicating with customers both face to face, via the phone and by email
• Assisting with invoicing and other administrative tasks
• Accurately taking messages and responding to customers
• Supporting accurate stock control
• Working closely with various departments and offering support to other branches
• Supporting the branch in adhering to Health & Safety regulations
• Assisting with pricing and quoting on a range of materials and services
• Using various IT platforms, including internal systems

What are the career prospects at Elliott Brothers Ltd?

Elliotts love to invest in their staff; if the Customer Service Administrator (Apprentice) does well in branch, then there will be the chance to gain a permanent contract and career progression.

Essential Skills:

It is essential that the Customer Service Administrator (Apprentice) has the following skills and personal qualities:

• Strong communication skills, both verbal and written
• Accurate numeracy skills when pricing and quoting
• Ability to understand measurements in discussions with customers
• Solution orientated and good problem-solving skills
• Friendly and personable with a positive approach to learning and work
• Drive and passion to succeed
• Highly organised with a strong attention to detail
• Good sense of responsibility and strong work ethic
• GCSEs in maths and English with at least a grade C / 4 are required.

  Desirable Skills:

  It is desirable that the Customer Service Administrator (Apprentice) has the following skills and personal qualities:

• Some basic IT knowledge would be useful although training on internal systems will be given
• Have good judgement and be able to work on own initiative

About us:

Here at Elliotts, we’re clearly doing something right….We’ve been around for 178 years, helping our customers build. Our customerscontinue to choose us because we can supply anything they need to build ahouse.  Elliotts place high value ontheir staff as they are one of the key factors that have made and continue tomake the company as successful as it is.

Company Benefits:

• ·        Free parking
• ·       Life insurance
• ·       Annual profit share bonus
• ·       22 days annual leave plus 8 Bank Holidays
• ·       Employee support helpline/services
• ·       Proven track record of apprenticeship success and progression

Don’t miss out on thisexcellent opportunity, click to apply for the Customer Service Administrator(Apprentice) position.